Reputation management is not always the first thing people think of when they hear the word “marketing.” However, what your company does after the sales process is over is just as important as what they do leading up to the sale. We know that consumers perform tons of research before they even make the first connection with your company, so having a strong online reputation is essential for any business today.
Reputation management is an essential part of any Inbound Marketing strategy. Customers often use peer or expert reviews to determine whether or not they want to work with a certain company. If you are unaware of your online reputation or are doing nothing to build a positive one, you will be passed over for a competitor during your customer’s buyer’s journey.